This is probably the best distillation of how to manage remote teams I’ve yet found. It resonates strongly with my personal experience, and captures a lot of the best practices we used when I was with UBS.
- Get to know your remote reports on a personal level by reserving a few minutes during meetings and calls for casual workplace conversations
- Establish a schedule of communication both between you and your remote employee and between the remote employee and the rest of the team
- Use video technology to spark spontaneous interactions among your team members
- Evaluate the job performance of remote workers differently from the way you assess co-located colleagues — apply the same metrics across your team
- Worry too much about setting up constant in-person meetings with your remote workers — predictable visits are more important than frequent ones
- Forget to acknowledge the work of remote workers so their efforts don’t go unnoticed