Jack Welch on #management and questions: avoid usual suspects, use the “inveterate cranks”

As a leader, how do you avoid insularity, with either too many “yes men” or just silence?  Get out of your chair, out of your office, and talk with people.  Suppliers, customers, staff at all levels.  In his words, “avoid the usual suspects, and make sure you draw in people who are sworn change agents and inveterate cranks”.

via The One Question Every Boss Should Ask | LinkedIn.



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